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Therefore, the newest ailment are rejected due to the inability to investigate after that. The ball player from Portugal claimed inadequate help out of LEON online casino along with his ask for a temporary membership lock on account of playing points. He thought forgotten and you can lacked empathy from support service, reflecting their vulnerable situation and the put off action taken to block their account immediately after numerous effort. The guy questioned a good reassessment out of their situation according to responsible betting rules.
Player’s unable to over KYC confirmation. | leon bets casino
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The ball player away from Germany had questioned a withdrawal lower than a few weeks ahead of entry so it complaint. The issue try resolved, as well as the criticism is actually marked because the ‘Resolved’ within program. The ball player are told to work for the local casino of KYC confirmation and also to enable it to be enough time to the withdrawal as canned. Once verifying that expected steps had been accomplished, the newest commission try effectively canned. The internet gaming options looked to the LeonBet’s site are excellent. People of all sorts are certain to find a gaming feel that suits their own playstyle.
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Athlete complains you to definitely she didn’t discovered Deposit incentive.
At the same time, the brand new player’s gambling account got limited and promotions eliminated instead of factor. The new local casino canceled the newest player’s detachment consult and you can limited his playing in order to 15 cents as opposed to getting an explanation. I explained one to delays might happen because of verification otherwise large demand amounts and you can suggested determination. Yet not, while the matter in it wagering, that’s external our very own scope, the newest complaint is actually refused.
Within the procedure for research the ball player informed united states the account is actually efficiently verified therefore we signed the fresh criticism while the solved. The player away from Canada try experiencing issues withdrawing her payouts owed so you can ongoing extra verification. The player cannot make certain his membership since the gambling establishment try continue requesting an alternative data files. The ball player from India provides transferred money to the his membership, but the financing appear to be missing. The gamer of Greece provides a problem with a particular online game to your Leon Gambling enterprise. Just after gaming more than 2 hundred euros for the ‘Rise of Olympus’ and ‘Rise from Olympus 100’, he failed to get any earnings.
Once he filed all expected data files together with a video name to have account verification, the new player’s account are reinstated. The player out of India had generated a successful deposit out of 1750 to your March 28th 2024, nonetheless it was not paid so you can their Leonbet account. Despite each day correspondence having support service and getting a cost slip, the situation had not been fixed just after eleven months. The newest gambling establishment insisted the new payment was being held from the percentage merchant.
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